Job Overview

We are hiring on behalf of our client, a Singapore-based immigration consultancy specializing in Singapore Permanent Residence (PR) and Citizenship applications. The firm is recognized for delivering high-quality immigration advisory services and exceptional client support.

As an Admin & Customer Service Executive, you will play a key role in supporting clients throughout their immigration journey. This fully remote position involves managing application documentation, providing professional guidance, and ensuring a smooth and seamless client experience from consultation to post-submission follow-up.

Working Arrangement: Fully Remote (Work From Home)

Key Responsibilities

• Manage and coordinate clients' Singapore PR and Citizenship applications.
• Communicate regularly with clients to collect, verify, and organize supporting documents.
• Provide accurate guidance on documentation requirements and application procedures while staying up to date with Singapore immigration policies and regulations.
• Draft personalized and compelling cover letters tailored to each client's background and circumstances.
• Ensure all submissions are accurate, complete, and compliant with relevant requirements.
• Deliver exceptional customer service throughout the entire application process, from onboarding to post-submission support.
• Respond promptly and professionally to client inquiries and assist with any necessary follow-up actions.
• Maintain accurate digital records, application trackers, and client information databases.
• Support ad hoc administrative duties and projects assigned by management.

Requirements

• Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field.
• Minimum 3 years of experience in a customer service, administrative, or other client-facing role.
• Strong proficiency in both spoken and written Mandarin and English, as the role supports and communicates extensively with Mandarin-speaking clients.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Strong attention to detail and the ability to manage large volumes of documentation accurately and efficiently.
• Well-organized with strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment.
• Comfortable working independently in a remote setting.

Benefits & Perks

• Fully Remote (Work From Home)
• Quarterly Performance Bonus
• Medical Claims
• Birthday Allowance
• Career growth and development opportunities