We are looking for an EUC Engineer on behalf of our client, a well-established construction company headquartered in Brisbane, to support and enhance its modern end-user computing environment.

This is an excellent opportunity to join a business operating in a complex, project-driven environment where technology plays a critical role in supporting site-based and corporate teams.

About the Role

As the EUC Engineer, you will be responsible for the end-to-end management of end-user devices, applications, and endpoint security. You will work closely with IT leadership, systems administrators, and service desk teams to ensure a secure, reliable, and high-performing user experience across the organization.

Key Responsibilities

End-User Device Management

• Deploy, configure, and support Windows and macOS endpoints.
• Manage the full device lifecycle including provisioning, patching, upgrades, and decommissioning.
• Ensure compliance with organizational standards and security policies.

Application & Endpoint Security

• Manage application whitelisting, ringfencing, and access controls.
• Monitor and respond to endpoint security alerts, proactively mitigating risks.
• Partner with IT leadership to enforce endpoint security best practices.

Remote Monitoring & Automation

• Use remote management tools (e.g. NinjaOne) for monitoring, support, and automated patching.
• Develop and maintain scripts to automate routine tasks and system health checks.
• Produce reports on device performance, compliance, and security posture.

Incident & Problem Management

• Provide Level 2/3 support for end-user computing incidents.
• Troubleshoot hardware, operating system, and application-related issues.
• Document solutions and contribute to a centralised knowledge base.

Projects & Continuous Improvement

• Participate in EUC-related projects such as system upgrades, migrations, and technology refresh initiatives.
• Evaluate emerging technologies to improve user experience and security.
• Maintain vendor relationships with EUC technology partners including ThreatLocker and NinjaOne.

Collaboration & Service Excellence

• Work closely with Systems Administrators and the Service Desk team.
• Support day-to-day IT operations and contribute to improved customer satisfaction.
• Undertake additional duties as required.

Requirements

Experience & Skills

• Proven experience in end-user computing, desktop engineering, or modern workplace support.
• Hands-on experience with Modern Device Management tools such as Intune, Autopilot, NinjaOne, or similar.
• Strong troubleshooting skills across hardware, operating systems, and applications.
• Solid understanding of endpoint security, patching, and compliance.

Desirable

• Experience working in Construction, Civil, or Mining environments.
• ITIL Foundation certification (or willingness to obtain).
• Microsoft and/or AWS certification.
• Exposure to Linux environments.

Personal Attributes

• Strong problem-solving skills and ability to manage shifting priorities.
• Excellent communication skills with the ability to translate technical issues for business users.
• Customer-focused with a proactive approach to service delivery.
• A collaborative team player who thrives in fast-paced environments.
• High level of professionalism, integrity, and respect for confidentiality.